One on request received, one on confirmation, one on plan ready. Never more.
Title under 6 words. Body, one sentence.
Informational. No exclamation marks.
Booking received!! We will update you soon!
Request received, our team is preparing your production plan.
BOOKING CONFIRMED!!!
Booking confirmed, crew and equipment are being scheduled.
One the evening before, one two hours before. Never the morning of and the evening before.
One sentence with the time and the owner.
Ambient. Reads like a thoughtful nudge, not an alarm.
Don't forget! Your shoot is tomorrow.
Tomorrow, 7 AM, Bandra shoot. Arjun will meet you on location.
One at the moment we notice, one with the updated arrival. Never silence between the two.
Two sentences max. State the change, name the owner.
Escalation, but calm. No siren language.
Delay alert!! Driver running late.
Small delay on the way to your location. Updated arrival, 9:55 AM. Your shoot lead has been informed.
One on invoice ready, one gentle reminder after the due date. Never daily.
One sentence. Always offer support in the same line.
Ambient, never urgent.
Final reminder, pay now to avoid cancellation!
A gentle reminder regarding the pending payment for your recent shoot. Let us know if any support is needed.
One on receipt, one on resolution. Status pings only if the user asks.
One sentence. Always include who is on it.
Informational.
Your ticket has been logged.
Got it, Aditi. Riya from our team is on this and will reply by 6 PM today.
Callsheet, day before reminder, on the way. Three touches, no more.
One line, plain language.
Informational.
Crew, please report on time.
Tomorrow, Bandra, please report by 7 AM at the marked location. Travel and meals are arranged.
